Zpacks Reviews

Woeful customer service. Shipped 2 weeks after stated lead time at time and payment of order.
Didn't send a shipping email when order sent.

Quality gear, great communication with a fast response time.

I misread the leadtimes on one of their products and wanted to cancel that item from my order. This was no problem. The helpful people at customer service refunded the cost of my cancelled item and shipped all other products (which arrived only 3 days later). In short: helpful customer service and excellent products.

Ordered tent and gear worth 700+ dollars. Shipping was 3 weeks late, even though indicated lead was 2-5 days. Customer service is a joke. They stopped answering my emails at some point altogether. There is also no phone number to get in touch with the company.
The net is full of stories like this or faulty goods.
Fortunately there are numerous alternatives which are as good.

Have ordered a product from them and paid in full. A month has gone by and no merchandise. It apparently went lost during shipping. I reached out to Zpacks several times, but they refuse to help me in any way, and have no problem leaving me high and dry without either my funds or my purchased item. I advise you to stay away from companies like this.